Returns & Exchanges
At Duckhandmade, we take pride in our artisanal craftsmanship and want you to be completely satisfied with your purchase. If your handmade fashion piece isn't quite right, we offer a 30-day window for returns and exchanges on all unworn items.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all tags remain attached and the garment is in its original, unworn condition.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our artisans inspect the returned item, we will process your refund or ship your new exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing